Phone Answering 101: 7 Great Message-Taking Tips

Taking your real estate business to the next level is not as hard as it may seem. Actually, it is quite simple. In order to really move your business to new heights there are a couple of things you need to do. In this article I will briefly explain how to take your real estate business into orbit.

*Ted Nicholas best known as the best-selling Call answering services author of How To Form Your Own Corporation Without A Lawyer For Under has established a small business organization entitles Entrepreneurs of America Membership is per year. This organization intends to offer reasonable rates on credit card processing to their members. For more information write to: Entrepreneurs of America, 2020 Pennsylvania Ave., Suite 224, Washington, DC 20006. Phone: (800) 533-2665.

Some providers offer other value-added services, such as dispatch or booking keeping. You may want to know how they charge for those services. Does the provider charge an additional introduction fee or do they mark-up from the vendor or both? Are they transparent about their charges?

Using an inbound, you will trained telephone operators working on your business. They simply need to be briefed on how you want your calls to be answered.

Friendliness goes a long way. It’s true, people like a friendly face or voice. It makes them feel more comfortable and trusting and in retail, those attributes are priceless.

Listen to what the customer really wants. Try to remember the caller’s name – it really demonstrates that you have listened – use it throughout the conversation. Many callers will express their intent at the beginning of the call, it is important that you listen and understand what has been said.

In case of calls made to a mobile phone one is charged per minute basis with no free xx minutes. Minimum costs may be charged for calls made from mobile or long distance landline.

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